Most patients are satisfied with hospitals

Online Hospital Search: Find the right hospital for your treatment

19/12/2012

Most patients are apparently very satisfied with the quality of treatment in hospitals across Germany, according to a recent survey by the AOK, Barmer GEK and the online portal „White list“, that as „Joint project of the Bertelsmann Foundation and the umbrella organizations of the largest patient and consumer organizations“ independently informed about the quality of the different clinics.

Although most patients were satisfied with their clinic treatments, they sometimes showed significant differences between hospitals, according to the current press release „White List“. The results of the largest patient survey conducted in Germany to date have been integrated into the search for physicians on the online portal since yesterday „Prerequisite for publication of results at least 75 completed questionnaires for the respective hospital“ were. Based on the reviews, patients can now better orientate themselves in the search for a clinic.

More than 80 percent of patients would recommend their hospital
About one million insured of the AOK and the Barmer GEK were interviewed last year about their experiences during a hospital stay, more than 450,000 responded. Most of the patients were so satisfied with the treatment that they would recommend the clinics to others. Thus, a total of 83 percent of the surveyed hospital patients were satisfied with the medical care, 82 percent rated the care situation also positive and 79 percent were satisfied with the organization and the service. However, the ratings for the individual clinics were extremely different. For example, some hospitals only achieved a referral rate of less than 70 percent, while about two thirds of the clinics here were over 80 percent. In the „White List“ The data from the patient survey have been published for more than 1,300 hospitals or over 70 percent of the hospitals listed in the portal.

„White list“ helps with the hospital search
In the individual clinics not only general treatment differences are present, but also in relation to the various illnesses the possibilities in the hospitals are very different. Here is usually a direct connection with the equipment and the qualifications of the treating physicians, which is also in the online hospital search of „White List“ Takes into account. Based on the postal code and the treatment occasion, patients can search nationwide for a suitable hospital for them. The evaluation of other patients offers useful help here. The integrated information on the frequency and quality of certain treatments in a hospital also help in the search. For this purpose, the quality reports, which the clinics must publish due to legal requirements, are the central basis. The portal can „without previous medical knowledge“ being used, being scarce „5,000 comprehensibly translated technical terms, an integrated diagnosis interpreter and understandable explanations“ facilitate the search, the press release of the „White List“. In total, there are about 1,900 hospitals in the portal. (Fp)

The addresses of the doctors review portals:
"White List "of the Bertelsmann Foundation: www.weisse-liste.de
Barmer GEK medical navigator: arztnavi-barmer-gek.de
Medical Leader of Techniker Krankenkasse: www.tk.de/aerztefuehrer
AOK doctor navigator: www.aok-arztnavi.de

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